Monitor what others are doing on your behalf. And we are in full compliance with our legal rights to continue to send out such emails. The email I received most recently came from an IP address The Rise Broadband Acceptable Use Policy is very similar to the Spamhaus definition of SPAM: "You may not use the Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, or fax blasting collectively, "Spam".
An e-mail may be "unsolicited" for purposes of this AUP if 1 the recipients' e-mail addresses were not obtained through a personal or customer relationship between recipient and sender, 2 recipients did not affirmatively consent to receive communications from the sender, or 3 recipients have opted out of receiving communications from sender when given the opportunity to do so. To my knowledge the University does not provide that for marketing purposes. Also, our third-party commercial email vendor assures us of their compliance to all codified law as well.
Whatever miscellaneous, internet-based "standards" that others may want to hold up as binding has no standing with us, nor should they.
Greater Des Moines Area
That is just the way a "real world" business works! Hope that helps bring "fact-to-fiction". Since the service provide was NOT at all what was intended for purchase, the refund should be provided. Wrong type and wrong amount of oil was used in my vehicle, left stranded on interestate. I have asked for a refund but was only offered gift card.
After miles of driving the oil light came on. I pulled over on the side of interstate in construction zone with my 2 young children. No oil was leaking. No oil was detectable on the dip stick.
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Eventually Lof Express was able to get tow truck to nearby facility. My family was transported in separate car. Oil was changed again. They did pay for the tow and the new oil change; however I missed my afternoon appointment in Chicago and had a 4 hour delay on the road. I would like to take a few minutes to respond to your BBB claim that you have filed.
Just to be sure we all are on the same page, I would like to recap some of our conversations we had throughout your whole situation, as well as how I believe it actually started: 1. You came in with your GMC Yukon to have an oil change performed.
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Because of the defaulted computerized data being incorrect, the Upper Bay Technician only put in 5. He tried to pull up your account information and asked me to help. Once it arrived at the dealership, the dealership's Service Advisor called us and I spoke personally with him about the situation.
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He stated that they put 3. He also stated that he felt that our Upper Bay Technician must have had the engine capacity confused with the prior engine series for this particular vehicle. I explicitly asked if he felt there had been any damage to the engine due to only 5. Once you were back in town from your trip, you did stop in and we spoke in my office.
You asked for a "refund" at that time, and I then explained that our company policy is to "refund" via a Gift Card. LOF does not warrant parts or labor any PRE-EXISTING conditions, aftermarket components, systems, accessories or performance modifications before the vehicle physically enters our service bays - they are the sole responsibility of the vehicle owner. LOF shall not be responsible for any towing charges. All warranties are written; no other expressed, implied, or oral warranty shall apply. No cash refunds; store credit only. Any and all warranties are not to exceed the current Market Value of the vehicle.
We do apologize that this situation happened and for the inconvenience that it caused you. The service that I paid for was not provided, so I feel a refund is warranted.
While LOF did pay to correct their mistake, it does not negate the fact I paid for the original oil change and was not provided what was intended in that transaction. I also "paid" for their mistake by losing 4 hours of my time, having my children stranded on the side of the interstate and missing my afternoon appointment for my work. LOF Express should not be able to mislead customers into thinking they have a limited time to receive a price if that is the normal price. Therefore, I am requesting LOF Xpress discontinue sending fake coupons and refund the value of the coupon to myself and all other customers that were impacted by this false and misleading advertisement.
Deceptive advertising LOF Xpress sends existing customers emails with "coupons". They ask the customer to "Please print this email and bring it with you". During business hours for each grade a customer can select, LOF Xpress offers two regular prices for their oil changes based upon the time of day of the oil change. Oil changes performed between am receive a lower price and oil changes after 8am receive a higher price.
These prices are available to all customers and no coupon is necessary to receive those prices. The attendants do not validate the coupon or have any use for the email. He said they get that question all the time from customers who are confused about why they are not getting any discount to other customers that don't have the coupon. He advised that I not bother printing or bringing it with me as they don't change anything on their pricing based on it.
The price during that early morning window is the regular price that is available to all customers and is the price that should be discounted by the coupon.
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Also, the attendant confirmed they receive this question on a daily basis which is directly contradicted by the business response which states I am the first. Still looking for MORE? Our Additional Services usually take less than an hour and include everything from break fluid replacement and air filter replacement to Rain-X window treatment and wiper blade replacements. We also have tire rotations, light bulb replacements, and battery testing…plus much, much MORE! Great experience!
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